My name is Milan Andrejevic and I am the facility student of Mercator College.

That means I am the first person you should contact if there is a technical problem either in your room (e.g. no light, broken wardrobe, clogged sink etc) or anywhere around the college (e.g. pool table is blocked, no light in common areas, printers not working). In that case you should fill out the short online report form that only takes a few clicks. Alternatively you can always drop in the College Office during office hours and ask for me there.

There is no need and you shouldn’t try to repair things on your own – sometimes it might end up with tremendous bad effects. A very important point you should note is that you are *NOT* allowed to unscrew the drain that is in you shower cabin. Unscrewing it will result in a serious damage to the draining system of the whole college and possible flooding.

To make life easier

Few things to keep in mind to keep your and my lives a bit easier:

Wardrobes: It's relatively easy to tear the door apart from the rest by repeatedly hitting the lock when you open it, so please be careful.

Sinks: they do get clogged, quite easily, so be careful what gets in there. Especially if you have long hair you should pay attention when combing or washing your hair. Believe me, the mixture of hair and soap that accumulates below that silver button in the middle is one of the last things you want to see. If you're cautious about your sink, you can unscrew the silver button in the middle and take out whatever is there the first moment you notice the water used to drain faster.

Toilets: they can get clogged too, and it's even more unpleasant, so please don't use it as a trash bin - there should be a real one in your bathroom for that purpose.

Where to request repairs?

It would be best if you could follow the online procedure at http://facilityform.jacobs-university.de/. This will immediately send me a notification and I will respond to your request as soon as possible which is usually very soon.

In really urgent cases though, you can call me at 5449, but please have pity, and don't call at ridiculous hours ;-)

Also please look at some guidelines given in the FAQ section.

I will always be happy to help you, so don’t ever hesitate to contact me!

I wish you a successful academic year and hope you enjoy being in Mercator College!

Milan Andrejević

Facility Student Assistant